
Frequently Asked Questions
Support when the waters get rough—answers to help you navigate
Who does SEA help?
SEA provides emergency financial assistance in Shelby County, Alabama, to individuals and families facing unexpected hardship. Whether you're looking for help paying bills, need access to a local food pantry, or are at risk of eviction or homelessness, we’re here to help you find support and stability.
How do I know if I qualify for assistance?
If you live in Shelby County and are experiencing a financial emergency, such as a utility shutoff notice, overdue rent, or food insecurity, you may be eligible for our services. Not sure if you qualify for local assistance programs? Reach out. We’ll listen and help you determine your next steps.
What types of emergency support does SEA provide?
SEA offers crisis assistance programs that include help with utilities, emergency food assistance, prescription and medical support, transportation help, rent assistance, and essentials like diapers and hygiene items. We tailor our support to your unique situation to help you move toward lasting self-sufficiency.
How do I apply for help?
To apply for emergency assistance in Shelby County, visit our Get Help page and complete the request form. After submission, a team member will contact you to walk through your needs and required documents.
Does SEA offer long-term support or just emergency aid?
In addition to short-term crisis relief, SEA provides long-term support services like job readiness programs, financial literacy workshops, and community resource referrals to help you build toward a more stable and independent future.
How can I support SEA’s mission?
There are many ways to support SEA’s work in Shelby County: become a donor, volunteer your time, host a donation drive, or help raise awareness. Visit our Get Involved page to support local nonprofit services that make a real impact.
Is SEA a government agency?
No. Shelby Emergency Assistance is a nonprofit crisis support organization serving Shelby County since 1973. We partner with community members, faith groups, and local agencies to deliver services with compassion and care.
What areas of Shelby County do you serve?
We provide assistance to all towns and neighborhoods within Shelby County, AL. If you're searching for help near Alabaster, Montevallo, or Columbiana, SEA is here for you. Contact us if you're unsure whether you're in our service area.
What should I bring to my appointment?
To receive crisis support services, bring proof of Shelby County residency (like a lease or utility bill), identification for all household members, and documents related to your emergency—such as eviction notices, utility disconnection letters, or medical bills.
How long does it take to receive assistance after applying?
Response times depend on the urgency of your request and how quickly we receive your paperwork. Once your application for emergency help in Shelby County is submitted, we’ll follow up promptly to guide you forward.
Is SEA’s help confidential?
Yes. Your privacy matters. All conversations, applications, and records at SEA are handled with confidentiality and compassion, ensuring you feel respected and supported throughout the process.